Thibault Van Renne

privacy-policy

Privacy Policy

Last updated: March 2026

The website https://www.thibaultvanrenne.com/ is offered by:

THIBAULT VAN RENNE BV Noorwegenstraat 51 9940 Evergem Belgium Company number: 0806.530.749 VAT: BE 0806.530.749

E-mail: info@thibaultvanrenne.com Phone: +32 9 281 00 38

Feel free to contact us should you have any privacy-related questions. We promise to reply soon!

1. Why this privacy statement?

Every person who visits or uses the Website (hereafter the "User") is likely to disclose a certain amount of personal data. The personal data is information which allows THIBAULT VAN RENNE to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more data and you as a natural person.

Every reference in this Privacy Statement to the 'GDPR' is a reference to the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (General Data Protection Regulation). We will only use and process your personal data in accordance with the GDPR and any replacement legislation, or any similar regulation under any applicable law, and any regulatory requirements or codes of practice governing the use, storage or transmission of personal data.

Through this Privacy Policy, we want to inform every User of the processing activities THIBAULT VAN RENNE may carry out with his or her personal data. THIBAULT VAN RENNE reserves the right to modify this Privacy Policy at all times. Every substantial change will be clearly communicated towards the User. We advise you to consult this document regularly.

2. Who is responsible for the processing of personal data?

2.1. Controller

THIBAULT VAN RENNE BV, with registered office at Noorwegenstraat 51, 9940 Evergem, Belgium, company number 0806.530.749, is responsible for the processing of your personal data and decides alone or in cooperation with others which personal data are being collected as well as the purposes and the technical and organisational means with regard to the processing of those personal data. As a consequence, THIBAULT VAN RENNE is considered to be a 'data controller' within the meaning of the GDPR.

2.2. Processor(s)

THIBAULT VAN RENNE is free to rely on data processors. A processor is the natural or legal person who processes your personal data upon request and on behalf of the data controller. The processor is required to ensure the security and confidentiality of the data. The processor shall always act on the instructions of the data controller.

THIBAULT VAN RENNE relies on the following processors and third-party services:

  • Hetzner Online GmbH (Germany) -- website hosting;
  • Google LLC (United States) -- Google Analytics for website statistics, Gmail for email communication;
  • Moosend / Sitecore (United States) -- email marketing platform;
  • The Rocket Science Group LLC (Mailchimp) (United States) -- email marketing and lead nurturing platform;
  • Calendly LLC (United States) -- online appointment scheduling;
  • GitHub Inc. (United States) -- code hosting and deployment;
  • Payment service providers as needed for invoice processing.

3. On what legal grounds are my data processed?

In accordance with the GDPR we process personal data on the following legal grounds:

  • Contractual necessity (Art. 6(1)(b) GDPR): for the execution of the contract agreed upon with you or the execution of pre-contractual steps taken at your request, such as processing your order, preparing a quotation, or scheduling a showroom appointment;
  • Legal obligation (Art. 6(1)(c) GDPR): for compliance with legal or regulatory provisions, including invoicing, accounting, and tax obligations;
  • Legitimate interest (Art. 6(1)(f) GDPR): for sending information to Users who fill out the contact form or catalog request form on our Website, for website analytics and performance improvement, and for fraud prevention;
  • Consent (Art. 6(1)(a) GDPR): for sending newsletters, promotional offers, and direct marketing communications. You may withdraw your consent at any time.

4. Which personal data are being processed?

THIBAULT VAN RENNE commits to only collect and process adequate, relevant and limited to what is necessary for the purposes for which they are processed. The following categories of personal data are processed by THIBAULT VAN RENNE:

  • Personal identification data: name, first name, address;
  • Contact details: telephone number, e-mail address;
  • Order-related data: product preferences, custom rug specifications, order history;
  • Appointment data: showroom visit bookings made via Calendly;
  • Electronic identification data: IP address, browser type, operating system, device information, pages visited, referral source;
  • Cookie data: as described in our Cookie Policy.

This data is collected when you:

  • Fill out a contact form or catalog request form on our Website;
  • Subscribe to our newsletter;
  • Book an appointment via Calendly;
  • Place an order or request a quotation;
  • Browse our Website (analytics data).

5. For which purposes are my personal data being used?

THIBAULT VAN RENNE collects your personal data for the sole purpose of offering every User a safe, optimised and personal user experience of our Website and the offered services. The processing of your personal data is essential for the proper functioning of the Website and the provision of associated services. THIBAULT VAN RENNE commits to solely process your personal data for the following purposes:

  • Order processing and customer service: managing quotations, orders, delivery, and after-sales support;
  • Communication: responding to information requests, complaints, and inquiries submitted via our contact form or catalog request form;
  • Appointment scheduling: processing showroom visit bookings made via Calendly;
  • Newsletters and marketing: sending newsletters and personalised marketing communications via Moosend and/or Mailchimp, only if you have expressly agreed to this. You are free to withdraw your consent at any time by clicking the unsubscribe link in each email or by contacting us;
  • Website analytics: using Google Analytics to understand how visitors use our Website in order to improve its content and user experience. This data is anonymised where possible;
  • Fraud prevention and security: protecting against fraud and infringements.

6. Who receives your personal data?

Your personal data are processed for internal use within THIBAULT VAN RENNE only, and are shared with the third-party processors listed in section 2.2 solely for the purposes described in this Privacy Policy. Your personal data will not be sold, passed on or communicated to any other third parties, except:

  • If you have given us your explicit prior consent;
  • If we are legally obligated to do so (e.g., in response to a court order or regulatory request);
  • To the extent necessary for the execution of our contract with you (e.g., shipping companies for delivery).

7. International data transfers

Some of our processors are based outside the European Economic Area (EEA), particularly in the United States (Google, Moosend, Mailchimp, Calendly, GitHub). Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place, including:

  • The European Commission's adequacy decisions (where applicable, such as the EU-US Data Privacy Framework);
  • Standard Contractual Clauses (SCCs) approved by the European Commission;
  • Other appropriate safeguards as required by the GDPR (Chapter V).

You may request a copy of the relevant safeguards by contacting us at info@thibaultvanrenne.com.

8. How long do we store your personal data?

Your data is stored only as long as necessary to achieve the purposes for which it was collected. Specifically:

  • Customer and order data: retained for the duration of the commercial relationship and for a period of 10 years thereafter, in accordance with Belgian accounting and tax obligations;
  • Newsletter subscriber data: retained until you unsubscribe or withdraw your consent;
  • Contact form inquiries: retained for up to 2 years after the last communication;
  • Website analytics data: anonymised and retained in accordance with Google Analytics' data retention settings (currently 14 months);
  • Calendly appointment data: retained in accordance with Calendly's privacy policy and deleted after the appointment purpose has been fulfilled.

Data will be erased from our systems as soon as it is no longer necessary for the purposes pursued or if you validly exercise your right to erasure, subject to any legal retention obligations.

9. What are my rights?

9.1 Guarantee of a legitimate and secure process of your personal data

Your personal data is always processed for the legitimate purposes explained in section 5. Your personal data is collected and processed in an appropriate, relevant and non-excessive manner, and is not kept longer than necessary to achieve the intended purposes.

9.2 Right to access

If you can prove your identity, you have the right to obtain information about the processing of your personal data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom your personal data is transmitted, the criteria used to determine the data retention period, and the rights that you can exercise on your personal data.

9.3 Right to rectification of your personal data

Inaccurate or incomplete personal data may be corrected. It is the responsibility of the User to request a rectification in writing.

9.4 Right to erasure (or "right to be forgotten")

You also have the right to obtain the erasure of your personal data under the following assumptions:

  • Your personal data is no longer necessary for the intended purposes;
  • You withdraw your consent to the processing and there is no other legal ground for processing;
  • You have validly exercised your right of opposition;
  • Your data has been illegally processed;
  • Your data must be deleted to comply with a legal obligation.

The deletion of personal data is mainly related to visibility; it is possible that the deleted data are still temporarily stored in backup systems.

9.5 Right to limitation of processing

In certain cases, you have the right to request the limitation of the processing of your personal data, especially in case of dispute as to the accuracy of the personal data, if the personal data is necessary in the context of legal proceedings or the time required to THIBAULT VAN RENNE to verify that you can validly exercise your right to erasure.

9.6 Right to object

You have the right to object at any time to the processing of your personal data for direct marketing or profiling purposes. THIBAULT VAN RENNE will stop processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which prevail over your right to object.

9.7 Right to data portability

You have the right to obtain any personal data which you have provided us in a structured, commonly used and machine readable format. At your request, this data may be transferred to another provider unless it is technically impossible.

9.8 Right to withdraw your consent

You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

10. How to exercise my rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered mail to THIBAULT VAN RENNE BV, Noorwegenstraat 51, 9940 Evergem, Belgium or by email to info@thibaultvanrenne.com. We will respond as soon as possible, and no later than one (1) month after receipt of the request. This period may be extended by two further months where necessary, taking into account the complexity and number of requests.

11. Cookies

Our Website uses cookies. For detailed information about the cookies we use, their purpose and duration, and how to manage your preferences, please consult our Cookie Policy.

12. Possibility to lodge a complaint

If you are not satisfied with the processing of your personal data by THIBAULT VAN RENNE, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit / Autorite de protection des donnees Drukpersstraat 35 / Rue de la Presse 35 1000 Brussels, Belgium Phone: +32 2 274 48 00 E-mail: contact@apd-gba.be Website: https://www.dataprotectionauthority.be/